Your customers expect quality, and that means your vendors and partners must deliver quality results as well. We at HRGi strive to exceed our customers’ expectations each and every time we negotiate on their behalf. At HRGi, quality is an ongoing initiative.

Ongoing internal audit process to ensure quality

Our audit processes include:

  • Operational support audits to ensure accurate data are being reported for negotiation purposes.
  • Internal management review of recorded phone calls to ensure appropriate procedures were followed during the negotiation process. All HRGi fee negotiation calls are digitally recorded (with the Provider’s knowledge).
  • Ongoing system documentation audits to ensure that system follow up correlates with the provider agreements.
  • Provider office surveys to ensure provider satisfaction.